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Zendure

Zendure SuperBase V4600 Portable Power Station [Build Your Custom Bundle] | 3800W to 7600W | 200W / 400W Solar Panel | Expansion Battery | Solar Generator Kit

Zendure SuperBase V4600 Portable Power Station [Build Your Custom Bundle] | 3800W to 7600W | 200W / 400W Solar Panel | Expansion Battery | Solar Generator Kit

ZDSBV4600-gy-us

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Regular price
Price: $2,699.00
Regular price
$4,499.00
$2,699.00
Sale price
You Save: $1,800.00 (40%)

--You can save additionalĀ 3% OFFĀ on top of all other discountsĀ by paying via wire transfer or Zelle. Details at checkout--

Shipping & Returns

Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If yourĀ orderĀ is available for the delivery within the advertised time frame, we will submit itĀ for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

Within 1-2 business dayĀ from the time the item has been shipped, you will receiveĀ an email confirmation with tracking number. If youĀ would not receive tracking information withinĀ 6 business days of your order, feel free to follow up with us at support@epowerguys.com.

For LTL shipments, Free Shipping is Standard Curbside Delivery.

Curbside delivery is defined as delivery of the freight as close to the actual delivery address as possible. Please remember the size of the tractor trailer and certain safety precautions may prevent the freight carrier from delivering the freight at the actual curb or delivery address.

For addresses located on a cul-de-sac or dead-end street, curbside delivery is not guaranteed. In this case, the customer may need to meet the driver at the nearest intersection that the delivery truck can access.

In special cases, when the customer's address is in a high cost delivery area (e.g. remote suburbs or the center of a large city) an additional delivery fee may be required.Ā This mainly applies to ZIP codes 10000-15000, and may also apply to some addresses in the New England Area (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont), Washington and Oregon.

Note - itemsĀ heavier than 1,400 lbs may require delivery to a delivery dock or fork truck to unload them. Additional charges might apply.

To confirm the availability of Fee Shipping - Standard Curbside Delivery Option, please contact the ePowerGuysĀ Team before placing your order.

Estimated Time of Arrival:

Our standard shipping out time for orders from our warehouse to the customer is 4-12 business days and most orders are shipped within 3-6 business days of placing the order. Custom-made products are usuallyĀ shipped within 8-12Ā weeks. If the expectedĀ shipping date for your order would fall outside of the advertised 4-12 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the Contiguous United States only. Please contact our customerĀ serviceĀ team to discuss the time and cost of shipping to HawaiiĀ or Alaska. We don't ship directly to Canada, but we can shipĀ your order to theĀ freight carrier of your choice.

    Damages:

    It is very important that you inspect the packaging of your items and the items themselves when they arrive and check if you received all boxes listed on the delivery receipt.

    If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and REFUSE DELIVERY.Ā YourĀ note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 24 hours.Ā If there are no damages visible before opening the box, youĀ must note "subject to further inspection, may contain concealed damage".

    If a shipment with a damaged item is accepted by the recipient (even if the bill of lading would include information about the damage), we will not be able to offer you a replacement item or a refund for your order.

    After receiving the shipment and before unpacking the item, be sure to take photos of the packaging from all sides, even if there are no visible signs of damage - this is very important if after unpacking it turns out that the item has concealed damage and we would have to file a complaint with the carrier / manufacturer of the item.

    If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediatelyĀ initiate a claim withĀ the shipping companyĀ or with the manufacturer. After the claim is fully processed, we ship all replacements atĀ absolutely no cost to you.

    Cancellations & Refunds:

    We can cancel your non-custom-made or non-made-to-order order at absolutely no cost to you before the shipping label or Bill of Lading has been created.

    Custom-made or made-to-order products are not eligible for refunds after the order and its conditions have been confirmed by the customer.

    Orders delivered outside the United States are not eligible for refunds.

    If your order arrived damaged, "Damages" section applies.

    To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free.Ā 

    Our refund policy lasts 45 days. If 45 days have gone by since you received your item, unfortunately, we canā€™t offer you a refund.

    Before approving the return procedure for your item, we must receive photos of the unpacked product (on each side) and the product packed in the original packaging (on each side) - based on the photos received, we can assess whether the item is subject to the return procedure.

    If you want to return the ordered product, it has to be arranged in the same manner it arrived to you. For products delivered via LTL freight, it must be packed in its original packaging on a pallet and made available for pickup by our carrier within 45 days from the date the product was delivered to you, at the exact same location to which it was delivered.

    For products not shipped as LTL freight (e.g. via FedEx Ground / UPS / USPS), the product you wish to return must be packed in the original packaging and made available to the courier for pickup or dropped off at the local branch of the shipping company within 45 days of where the product was delivered to you.

    Please contact us at support@epowerguys.com before returning an item to discuss shipping details.

    Refunds

    We will notify you once weā€™ve received and inspected your return, and let you know if the refund was approved or not. If approved, youā€™ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    If more than 15 business days have passed since weā€™ve approved your return, please contact us at support@epowerguys.com.

    Lowest Price Guarantee

    We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lowerĀ prices on an identical item we stock (including shipping, tax, etc.), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

    Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

    To request yourĀ 110% Best Price Guarantee simply email us a link to the same product on our website, or on our competitors' website.

    Our 110% Price Guarantee has some limitations:

    • Promotions such as rebates and buy one, get one free offer are not eligible
    • The item must be in stock on the competitors' website
    • The competitor must be an online store, they may not have a retail location
    • The website can not be a discounter or auction website (i.e.; eBay, overstock, etc..)
    • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
    • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

    There may be brands excluded from that offer. PleaseĀ contact us for further information.

    VIP Extended Warranty - Why is it worth it?

    Top Reasons to Choose Our VIP Extended Warranty:

    • Guaranteed Repair or Replacement
      Comprehensive Coverage: If your unit encounters any issues, we'll repair it or simply send you a new or refurbished product of similar quality.
      Fast Resolutions: We prioritize quick service to minimize any inconvenience to you.
    • Zero Hidden Costs
      No Deductibles: You wonā€™t pay anything extra when you need service.
      Transparent Terms: What you see is what you getā€”no surprises.
    • VIP Coverage for 1, 2, or 3 Years from the Date of Purchase
      Hassle-Free: Enjoy complete coverage for your purchase throughout the entire warranty period with no additional costs.
      No Unnecessary Questions: We make the process smooth and straightforward.

    Exceptional Benefits:

    • Extended Protection Options
      Flexible Terms: Choose coverage for 1, 2, or 3 years based on your needs.
      Beyond Manufacturerā€™s Warranty: Enjoy additional protection that surpasses the Manufacturer's Warranty.
    • Covers Normal Wear and Tear
      Real-World Use: We cover breakdowns from everyday use, not just defects.
      Power Surge Protection: Includes mechanical or electrical failures caused by power surges.
    • Dedicated Support Team
      Expert Assistance: Our technical support team is always ready to help.
      Easy Communication: Reach us via phone or email for prompt service.

    Why This Warranty is a Smart Investment:

    • Protect Your Investment
      Avoid Unexpected Costs: Save potentially hundreds on repairs or replacements.
      Long-Term Savings: The warranty pays for itself with just one claim.
    • Peace of Mind
      Stress-Free Ownership: Use your product without worrying about potential issues.
      Reliable Service: Trust that we have you covered, no matter what happens.
    • Easy and Efficient Claims Process
      Simple Steps: Provide photos or videos of the issueā€”no complicated paperwork.
      Quick Turnaround: We work swiftly to resolve your claims.

    Effortless Claim Process:

    • Document the Issue
      Snap a photo or record a video of the problem.
    • Contact Us
      Email: support@epowerguys.com
      Phone:Ā  +1 (888) 556-5886
    • Quick Troubleshooting
      Our team will help identify simple fixes or confirm if a replacement is needed.
    • Receive Replacement
      If necessary, we'll guide you through receiving and installing your replacement component.

    What the VIP Extended Warranty Does Not Cover:

    1. Manufacturer's Warranty or Recalls: Repairs covered by the manufacturer's warranty or recalls.
    2. Unauthorized Service: Damage caused by unauthorized service or parts.
    3. Extraordinary Events: Loss or damage from events like invasion, rebellion, riots, acts of god, strikes, or civil disturbances.
    4. Additional Costs: Costs for installation, setup, or diagnostic services unless specified, return shipping fees.

      Eligible Products:

      1. Solar Panels
      2. Inverters
      3. Batteries
      4. Portable Power Stations

          Contact Us Anytime:

          ePowerGuys
          30 N Gould St, Ste 24751
          Sheridan, WY 82801
          Email: support@epowerguys.com
          Phone:Ā +1 (888) 556-5886

          Invest in Peace of Mind:

          The VIP Extended Warranty isnā€™t just a service; itā€™s a commitment to your long-term satisfaction. Protect your valuable solar and power solutions today and enjoy stress-free ownership for years to come!

          SuperBase V is the first plug-and-play home energy storage system designed for the whole house. A customizable energy ecosystem with user-centric design and revolutionary technology, SuperBase V sets a new standard for home energy storage.

          Zendure offers 2 models of SuperBase V Portable Power StationĀ with Dual Voltage:


          They also offer Portable Power Station Custom Bundles, for you to build your own kit:

          Ā 

          CA Residents: See Prop 65 Warning


          Features

          Intelligent Energy Management
          Our Home Panel with EV Outlets connects SuperBase V to your homeā€™s electrical circuits to supply power throughout the house. The Zendure app gives you tools to monitor, manage, and customize your energy use. Using Zendureā€™s Time of Use tools, you can significantly reduce your energy bill.


          3800W to 7600W AC Output
          A single SuperBase V can provide up to 3,800W of power, and two units can be connected together to provide up to 7,600W. That's enough power to supply a typical household with a washer, dryer, heater, refrigerator and more.

          Ā 

          Combining AC and solar power, SuperBase V can charge up to 5,150W on its own, or 6,600W when connected to a Satellite Battery. Whether you're planning for an emergency or using SuperBase V to manage your household energy consumption, faster is always better. SuperBase V can charge up to 3,000 W using solar power alone. This is enough to fully charge the main unit in 2 to 3 hours. While we offer our own solar panels, SuperBase V is compatible with a wide range of other manufacturers' solar panels from 12V to 150V and can be easily integrated into your existing solar system. You can charge SuperBase V from a 120V or 240V outlet AC. At 240V, SuperBase V can draw 3,600W at its AC input and recharge in about 2 hours.

          Plug-and-Play Energy Storage/Use
          Home batteries can be quite heavy. SuperBase Vā€™s rear wheels are motorized to help lighten the load. Simply pull the handle and enjoy true portability, even on inclined surfaces.

          Ā 

          Zero-Downtime Online UPS
          Sensitive electrical equipment can fail or sustain damage from even a brief interruption in power. When choosing an uninterruptible power supply, every millisecond counts. SuperBase Vā€™s backup power switches on in 0ms*, again thanks to our Grid Flow 2.0 Real-Time Bidirectional Inverting Technology. It doesnā€™t get more ā€œuninterruptibleā€ than that.

          Ā 

          120V/240V Dual Voltage
          If your home or worksite includes 240V appliances or power tools, you need an energy storage system capable of high-voltage output. And while other products on the market can provide 120V or 240V, SuperBase V is the first and only system that can supply both at the same time, from a single base unit, thanks to our patented Grid Flow 2.0 Real-Time Bidirectional Inverting Technology. This also makes 240V on the road a reality, making it an ideal worksite companion.

          Ā 

          3000W Solar Input
          SuperBase V can charge up to 3,000 W using solar power alone. This is enough to fully charge the main unit in 2 to 3 hours. While we offer our own solar panels, SuperBase V is compatible with a wide range of other manufacturers' solar panels from 12V to 150V and can be easily integrated into your existing solar system.

          Ā 

          Motorized Wheels
          Specialized design for movability with motorized wheels and expandable handle, power station is no longer a encumbrance any more.

          Ā 

          TT-30 Port
          SuperBase V with 16 outputs and the portable battery's TT-30 port can supply up to 30A to your RV or camper's 120V appliances (Up to 3600W-is also the fastest charge in the industry). Also the Anderson port draw up to 378W max under 12.6V 30A. So you can charge your RV essentials feel free.


          SuperBase V is made for

          Power Independence

          Up to 64kWh Capacity
          Customize your own fit SBV system by adding satellite batteries or paralleling additional base unit. Maximum configuration provides a total 64Kwh capacity which is enough to power your home for a week or more.

          Ā 

          3800W-7600W AC Output
          A single SBV can provide up to 3,800W of power, easily double the power to 7600W by paralleling two SBVs using Home panel* or ZenY Cable* to empower your entire home. It's powerful enough to run almost all home appliances, including high-wattage appliances like a dryer(5000W).

          Ā 

          6600W Recharge MAX
          Max 3600W AC input, recharge to 80% in 2.2 hours. So a dinner or nap can easily bring your SBV to a full complement of power.

          Ā 

          Emergency Backup

          Zero-Downtime Online UPS
          Sensitive electrical equipment can fail or sustain damage from even a brief interruption in power. When choosing an uninterruptible power supply, every millisecond counts. SuperBase Vā€™s backup power switches on in 0ms*, again thanks to our Grid Flow 2.0 Real-Time Bidirectional Inverting Technology. It doesnā€™t get more ā€œuninterruptibleā€ than that.

          Ā 

          120V/240V Dual Voltage
          If your home or worksite includes 240V appliances or power tools, you need an energy storage system capable of high-voltage output. And while other products on the market can provide 120V or 240V, SuperBase V is the first and only system that can supply both at the same time, from a single base unit, thanks to our patented Grid Flow 2.0 Real-Time Bidirectional Inverting Technology. This also makes 240V on the road a reality, making it an ideal worksite companion.

          Ā 

          EV

          Up to 64kWh Capacity
          The last thing you want in an emergency is a dead car battery. A 64kWh SuperBase V system can store enough energy to fully charge a Tesla Model 3 Standard Version, so you'll still be able to use your EV, even during a power outage.

          Ā 

          Level-2 Fast Charge
          Fast charge your EV car

          Ā 

          Home panel with 2 EV Outlets
          With 2 EV outlets (integrated 14-50 and 6-20 EV outlets) and up to 12,000W of power distribution*, you can quickly charge two electric vehicles at the same time.

          Ā 

          Outdoor Life

          3000W Solar Input
          SuperBase V can charge up to 3,000 W using solar power alone. This is enough to fully charge the main unit in 2 to 3 hours. While we offer our own solar panels, SuperBase V is compatible with a wide range of other manufacturers' solar panels from 12V to 150V and can be easily integrated into your existing solar system.

          Ā 

          Motorized Wheels
          Specialized design for movability with motorized wheels and expandable handle, power station is no longer a encumbrance any more.

          Ā 

          RV Life

          TT-30 Port
          SuperBase V with 16 outputs and the portable battery's TT-30 port can supply up to 30A to your RV or camper's 120V appliances (Up to 3600W-is also the fastest charge in the industry). Also the Anderson port draw up to 378W max under 12.6V 30A. So you can charge your RV essentials feel free.

            Weight & Dimensions

            SuperBase V4600 Solar Generator

            Weight (lbs) 121
            Dimensions
            Length Width Height
            28.7" 13.6" 17.4"


            Zendure 400W Portable Solar Panel

            Weight (lbs) 29.1
            Folded Dimensions
            Length Width Height
            21.5" 39.4" 2.2"
            Unfolded Dimensions
            Length Width Height
            39.4" 88.2" 1"

            Ā 

            Zendure 200W 18V Portable Solar Panel

            Weight (lbs) 20.1
            Folded Dimensions
            Length Width Height
            24.2" 22" 2.2"
            Unfolded Dimensions
            Length Width Height
            22" 90.9" 0.59"

            Ā 

            B4600 Satellite Battery

            Weight (lbs) 93
            Dimensions
            Length Width Height
            69" 28.5" 27.4"

            Specifications

            SuperBase V4600 Solar Generator

            Capacity
            4,608Wh
            AC Input
            1,800W 120V;
            3,600W 240V
            Solar Input XT90 x 1: 3,000W 10-150Voc
            Car Input XT90 x 1: 12/24V, 10A
            EV Input ZenT2 Port
            AC Output 4 x 5-20: 15A 1,800W Max (120V AC)
            1 x 6-20: 16A 3,800W Max (240V AC)
            1 x TT-30: 30A 3,600W Max (120V AC)
            DC Output 1 x Car Outlets: 12.6V/10A Max
            2 x DC5521: 12.6V/3A Max
            1 x Anderson: 12.6V/30A
            USB Output
            USB-C (1)/(2): 5V-20V, 100W Max each
            USB-C (3)/(4): 5V-12V, 20W Max each
            USB-A (1) (2): 5V/2.4A total
            Battery Input
            Yes
            Cell Chemistry LifePO4
            Life Cycle
            6,000+ Cycles
            Optimal Operating
            Temperature
            59Ā°F to 95Ā°F (15Ā°C to 30Ā°C)
            Discharge Temperature
            -4Ā°F to 140Ā°F (-20Ā°C to 45Ā°C)
            Charge Temperature
            0ā„‰ to 110ā„‰(0Ā°C to 45ā„ƒ)
            Storage Temperature 14Ā°F to 95Ā°F (-10Ā°C to 35Ā°C)
            Connection Type WIFI/Bluetooth
            APP Smart App Compatible

            Ā 

            400W Portable Solar Panel

            Model ZD400SP
            Color
            Black
            Rated Power 400W+/-5W
            Open Circuit Voltage 49.4V
            Max Power Voltage 40V
            Max Power Current 10A
            Short Circuit Current 10.36A
            Connector Type MC4
            Operating Temperature
            -14Ā°F ~ 149Ā°F / -10Ā°C ~ 65Ā°C
            Conversion Rate ā‰„22%
            Kickstand x4 adjustable
            Quantity per master box (Pcs) 1
            Quantity per master box (Pcs) 20
            Waterproof Level IP54 (solar cells IP65)
            Certifications and Listings CE FCC RoHS

            Ā 

            200W 18V Portable Solar Panel

            Model ZD200SP
            Color
            Black
            Rated Power 200W+/-5W
            Open Circuit Voltage 25V
            Max Power Voltage 18V
            Max Power Current 11A
            Short Circuit Current 12A
            Connector Type MC4 1.5 M
            Operating Temperature
            -4Ā°F ~ 140Ā°F / -20Ā°C ~ 60Ā°C
            Conversion Rate ā‰„20%
            Kickstand x4 adjustable
            Quantity per master box (Pcs) 1
            Quantity per master box (Pcs) 40
            Waterproof Level IP67
            Certifications and Listings CE FCC RoHS

            Ā 

            B4600 Satellite Battery

            Color Gray
            Capacity
            4608Wh
            XT90 Input 12-150V=10A, 600W Max
            USB-A Firmware Update
            Car Outlet Output 12.6V=10A
            Andersen Outlet 12.6V=30A, 378W Max
            XT90 Outlet Output 12-60V=10A, 600W Max (App enabled)
            LED Light RGB; Lighting
            More
            Smart APP compatible
            Connection Type WIFI/Bluetooth

            FAQ

            What's the cycle life for SuperBase V?

            6,000+ cycles for SuperBase V4600 with LiFePO4 batteries.

            Ā 

            What is the load-starting capability of the SuperBase V?

            The SuperBase V has a load starting capability of up to 25 - 32 A LRAĀ³. (The starting capability may vary for different loads)

            Ā 

            What kind of batteries does SuperBase V use?

            SuperBase V6400 uses semi-solid state batteries with a total charge capacity of 6,438Wh.

            Ā 

            What is the AC output power of SuperBase V?

            The LFP and SSS versions of SuperBase V both have 3,800W rated power and 5,000W peak power. Two SuperBase V's with the same type of battery can be connected to each other with our ZenY cable or the Home Panel to achieve up to 7,600W of total output power.

            Ā 

            Can 2 SuperBase V be connected for higher output power?

            Yes, two SuperBase V's can be connected together using either our Home Panel or the ZenY cable, doubling the rated output power to 7,600W.

            Ā 

            Can I mix semi-solid-state and LFP products?

            No, a SuperBase V system should be configured with only semi-solid-state components or only LFP components.

            Ā 

            What is max solar panel charging input?

            SuperBase V can collect up to 3,000W through the XT-90 port.

            Ā 

            Where is solar panel input?

            SuperBase V can accept solar power through the XT90 port or the AC input.

            Ā 

            How many MPPT ports are used in order to achieve 3,000W solar input?

            SuperBase V has one MPPT to accept solar power through the XT90 port. We are currently evaluating new products that will include 2 MPPT inputs and 2 MPPT outputs.

            Ā 

            What's the switching time for UPS?

            The US model of SuperBase V can switch to battery power with 0ms of downtime to its AC output port. Other models and other connections will see less than 13ms of interruption.

            Ā 

            How many Satellite batteries can be connected to a single SuperBase V?

            For each SuperBase V, you can link up to 4 Satellite Batteries. A system can include up to two SuperBase V's working in tandem, with a maximum of 8 Satellite Batteries total.

            Ā 

            How do I connect the Satellite Batteries to each other? And how do I connect them to SuperBase V?

            Satellite Batteries can directly stack on each other without cable. To connect a Satellite battery to SuperBase V, the included battery cable is the only connection required.

            Ā 

            Is Zendure's Home Panel with EV Outlets just a transfer switch?

            Our Home Panel is a transfer switch and more. It's also a fast-charging dock for SuperBase V and features two EV charging outlets.

            Ā 

            Does the system have voice control features?

            Yes, the system can respond to commands given through a paired Amazon Alexa or Google Home device.

            Ā 

            What is the ZenY Cable?

            You can use a ZenY Cable to connect 2 two SuperBase V's together for higher output (up to 7,200W) and then connect them to a regular transfer switch. It's currently available for the US version.

            Ā 

            Can SuperBase V be charged with solar panels from a different brand?

            Yes, SuperBase V can be charged by third-party solar panels with voltage ranging from 12V to 150V; Zendure's 400W Solar Panel and 320W Rigid Solar Panel have been thoroughly tested with SuperBase V and remain our recommendation.

            What's Included?

            INCLUDED
            SuperBase V4600 Solar Generator
            • First plug-and-play home energy storage
            • 4608Wh
            • Dual Voltage
            OPTIONAL
            400W Portable Solar Panel
            • 400 Watts
            • 40V
            • IP54 Rated (solar cells IP65)
            • Price: $699.00
            200W Portable Solar Panel
            • 200 Watts
            • 18VĀ 
            • IP67 rated
            • Price: $399.00
            B4600 Satellite Battery
            • First plug-and-play home energy storage
            • 4608Wh
            • LifePO4
            • Price: $1,999.00

            Accessories

            OPTIONAL

            Zendure ZenY Cable

            • 120V
            • 2*120VĀ±15%
            • ā‰ˆ2Kg (4.41 lbs)
            • Hub: 228 x 155 x 54 mm (8.98" x 6.1" x 2.13")
            • Cable: 600 mm (23.62")
            • Price: $199.00

            Zendure SuperBase V ZDSBVBG1 Dustproof Bag

            • Ultimate Protection
            • Anti Scratch
            • Black
            • Price: $99.00

            Warranty

            This warranty is only available to customers who purchased from Zendureā€™s official websites, Zendure Amazon stores or any Zendure authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and requirements set forth in this policy. Our friendly and responsive support team is happy to assist you with your warranty-related inquiries.Ā 

            Ā 

            Warranty Period

            The warranty period for our products:

            Product Base Warranty
            SuperBaseV / Satellite Battery / Smart Home Panel 3 Years
            200W / 400W Solar Panel 2 Years

            Ā 

            NOTE: THIS WARRANTY POLICY IS LIMITED TO ZENDURE PRODUCTS ONLY. IN THE CASE OF ANCILLARY PARTS OR ADD-ON DEVICES SUPPLIED BY ZENDURE, PLEASE REFER TO THE WARRANTY TERMS PROVIDED BY THE RELEVANT MANUFACTURER.

            The effective warranty period starts from the date of the productā€™s purchase, as indicated on the appropriate invoice, receipt, or billing statement. To verify your purchase and to better serve you, we may require information about your order (the sales receipt including date of purchase, order ID/number, and the name of the retailer), your warranty card, and when applicable, your product's serial number.

            Ā 

            Warranty Exclusions

            In the event of damage related to the causes listed below, no warranty claims will be acknowledged or accepted. Claims that relate to defects that are caused by the following factors are not covered by Zendureā€™s warranty obligations.

            (1) Can not provide proof of purchase

            (2) Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding; social causes such as war, turmoil, government intervention, strikes, embargoes, market conditions, etc.)

            (3) Accidental damage, misuse, abuse, non-compliant use, normal wear and tear, theft, loss, or confiscation

            (4) Improper application of electrical supply voltage, current and/or frequency

            (5) Improper installation, commissioning, start-up, configuration, or operation (contrary to the guidance detailed in the installation manual supplied with each product)

            (6) Inadequate ventilation and circulation resulting in insufficient cooling and natural airflow

            (7) Modifications to any part of the product

            (8) Unauthorized repair attempts

            (9) Products whose serial number sticker or imprint has been removed, defaced or tampered with

            (10) Products purchased from unauthorized dealers/resellers

            (11) Free products/rewards/gifts

            (12) Products used outside of the purchasing region, and products that are shipped to areas that are not easily accessible by courier or freight services, such as overseas or remote islands

            (13) Cosmetic or superficial defects, dents, marks or scratches, which do not influence the proper functioning of the product

            (14) This limited warranty does not cover any battery cell or product containing a battery cell unless you fully charge the battery cell within thirty (30) days of receiving the product and subsequently charge it at least once every 3 months. Failure to do so will void the warranty for the battery cell and coverage for any associated damage or malfunctions. It is preferable to fully charge it within seven (7) days of receiving the product.

              Furthermore, this limited warranty and related service will not exceed the original cost of the Zendure product.

              Please note that these warranty terms and conditions are subject to change without prior notice. The Zendure Support Team reserves the right to make a final determination regarding warranty service eligibility, and to determine the appropriate solution, which may include replacement, repair, or refund, at its sole discretion.

              Ā 

              How To Claim Your Warranty

              If you purchased from our Authorized dealer, You can directly contact Authorized dealer to claim your warranty

              Videos


              Downloads

              • Zendure SuperBase V6400/4600 User Manual -Ā Download
              • Zendure B4600 / B6400 Satellite Battery User Manual - Download
              • Zendure SuperBase V6400/4600 Catalog -Ā Download
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