Refund Policy

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, uninstalled, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@epowerguys.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@epowerguys.com.

Cancellations

We can cancel your non-custom-made or non-made-to-order order at absolutely no cost to you before the shipping label or Bill of Lading has been created.

Custom-made or made-to-order products are not eligible for refunds after the order and its conditions have been confirmed by the customer.

Orders delivered outside the United States are not eligible for refunds.

If your order arrived damaged, "Damages" section applies.

To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. 

Our refund policy lasts 45 days. If 45 days have gone by since you received your item, unfortunately, we can’t offer you a refund.

Please contact us at support@epowerguys.com before returning an item to discuss shipping details.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@epowerguys.com.